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Siovue Review Verification Policy

At Siovue, we believe that genuine customer feedback is essential for building trust and helping prospective customers make informed decisions. This Review Verification Policy outlines our comprehensive approach to ensuring that the testimonials and reviews displayed on our website accurately represent authentic customer experiences with our products.

Siovue Verified Reviews Badge

All customer reviews displayed on Siovue.com undergo our rigorous verification process

1. Verification Principles

Our review verification process is guided by these core principles:

  • Authenticity: We only publish reviews from actual users who have purchased and used our products.
  • Transparency: We clearly indicate when reviews have been verified and provide contextual information about the reviewer when possible.
  • Impartiality: We publish all verified reviews regardless of rating or sentiment, provided they comply with our content guidelines.
  • Privacy: We protect reviewer privacy while providing sufficient verification details to establish credibility.

2. Review Verification Process

Every customer review displayed on our website undergoes a multi-step verification process:

Step 1: Purchase Verification

We verify that the reviewer has purchased the product they are reviewing through one of the following methods:

  • Confirmation of purchase through our order database
  • Verification through App Store or other authorized distribution channel purchase records
  • Registration of product with a valid license key

Step 2: Usage Confirmation

We confirm the reviewer has had sufficient time and opportunity to use the product by:

  • Verifying product activation and usage data
  • Ensuring a reasonable time period (minimum 14 days) has elapsed between purchase and review submission
  • Confirming specific product features mentioned in the review have been accessed by the user

Step 3: Content Review

Each review is manually assessed by our team to ensure it:

  • Contains specific, detailed feedback about the product experience
  • Does not contain inappropriate or offensive content
  • Is not artificially generated or copied from other sources
  • Complies with our Review Guidelines (see Section 3)

Step 4: Identity Validation

We take reasonable steps to confirm the reviewer's identity through:

  • Email verification
  • Professional profile confirmation (where applicable)
  • Cross-reference with customer support interactions
  • Social media or professional account verification (optional and with explicit permission)

3. Review Content Guidelines

For a review to be published on our website, it must adhere to these guidelines:

  • Focus on the specific product and the reviewer's personal experience using it
  • Provide substantive information that would be helpful to other customers
  • Not contain promotional content, spam, or irrelevant information
  • Not include profanity, discriminatory language, or personal attacks
  • Not disclose confidential information or personally identifiable information
  • Not reference competitors or make comparative claims that cannot be substantiated

4. Review Display Practices

When displaying verified reviews, we commit to:

  • Clearly indicating the verification status of each review
  • Displaying the reviewer's name (or pseudonym if they prefer) and relevant professional details when available
  • Including the date of review submission
  • Sharing the version of the product that was reviewed when relevant
  • Not selectively highlighting positive reviews while hiding negative ones
  • Presenting reviews in a balanced format with clear rating systems

5. Review Updates and Removal

We manage our review content according to these policies:

  • Reviewers may update their review as their experience with the product evolves
  • Reviewers may request removal of their review at any time
  • We may remove reviews that are discovered to violate our guidelines after publication
  • We periodically archive older reviews to ensure the displayed feedback reflects current product versions
  • When product features change significantly, we may label older reviews as "for previous version"

6. Incentivized Reviews

In some cases, we may offer incentives for customers to leave reviews. When this occurs:

  • The incentive is offered regardless of whether the review is positive or negative
  • We clearly disclose that the review was incentivized
  • The incentive is of minimal value (typically product enhancements, minor discounts on future purchases, or entry into promotions)
  • We never provide incentives specifically for positive reviews or editing negative reviews

7. Dispute Resolution

If there is a dispute regarding the authenticity or appropriateness of a review:

  • Both reviewers and other users can flag suspicious reviews for investigation
  • We investigate all flagged reviews promptly and may temporarily hide them during investigation
  • We provide clear explanations to reviewers if their content is rejected or removed
  • We offer an appeals process for reviewers who believe their content was incorrectly assessed

Important Note:

While we take extensive measures to ensure the authenticity of reviews, no verification system is perfect. Reviews represent the individual experiences and opinions of users and may not represent the typical experience. Product performance and satisfaction can vary based on specific use cases, system configurations, and personal preferences.

This Review Verification Policy demonstrates our commitment to maintaining the integrity and usefulness of customer feedback on our platform. We regularly review and update our verification processes to address new challenges and maintain the highest standards of authenticity.

If you have questions about our verification process or wish to report a review you believe violates these policies, please contact our Trust & Safety team at trust@siovue.com.

Last updated: January 15, 2024